Last updated: October 2024
1. Acceptance of Terms
By accessing or using Sovereign Routes services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Description of Services
Sovereign Routes provides luxury travel planning, booking, and concierge services including:
- Custom travel itinerary planning and booking
- Accommodation reservations at luxury properties
- Transportation arrangements (flights, ground transfers, private jets)
- Experience curation and activity bookings
- 24/7 concierge support during travel
All services are subject to availability and confirmation from third-party providers.
3. User Obligations
You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Use our services only for lawful purposes
- Respect the rights and property of others
- Comply with all applicable laws and regulations
4. Booking and Payment Terms
Pricing: All prices are quoted in USD and subject to change without notice until booking confirmation.
Payment: Full payment or deposits may be required at booking. We accept major credit cards and bank transfers.
Fees: Service fees and payment processing charges may apply and will be clearly disclosed.
Currency: Prices may fluctuate due to currency exchange rate changes.
5. Cancellation and Refund Policy
Cancellation policies vary by service provider and will be clearly communicated at the time of booking. Generally:
- Cancellations made 30+ days before travel may receive full refund minus service fees
- Cancellations made 7-29 days before travel may incur penalties
- Cancellations made less than 7 days before travel are generally non-refundable
- Travel insurance is strongly recommended to protect against unforeseen circumstances
6. Travel Documentation and Requirements
You are responsible for ensuring you have valid:
- Passports with at least 6 months validity
- Required visas and travel permits
- Health certificates and vaccinations as required
- Travel insurance coverage
7. Limitation of Liability
Sovereign Routes acts as an intermediary between clients and service providers. Our liability is limited to:
- The amount paid for our services
- We are not liable for acts or omissions of third-party providers
- We are not responsible for delays, cancellations, or changes by airlines, hotels, or other providers
- We are not liable for personal injury, property damage, or consequential damages
8. Force Majeure
We are not liable for failure to perform due to circumstances beyond our control, including natural disasters, war, terrorism, government actions, pandemics, or other force majeure events.
9. Intellectual Property
All content on our website, including text, images, logos, and software, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Dispute Resolution
Any disputes arising from these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The laws of New York State govern these terms.
12. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
13. Modifications
We reserve the right to modify these terms at any time. Material changes will be communicated by email or prominent notice on our website. Continued use of our services constitutes acceptance of modified terms.
14. Contact Information
For questions about these Terms and Conditions, contact us at:
- Email: legal@sovereignroutes.com
- Phone: +1 (555) 123-4567
- Address: 123 Luxury Lane, New York, NY 10001
These terms constitute the entire agreement between you and Sovereign Routes and supersede all prior agreements.